Why am I getting charged $40 for my short charging session?

Category: Payment info...

You're most likely not. When you first connect your car and present payment, we authorize your payment method for an amount that will cover pretty much any charging scenario. Then, after your are done...

Why am I not getting the full power promised?

Category: Advanced charging info...

Our DC Fast Chargers will charge a car at up to 60 kW. This means that the charger will offer that much power to your vehicle. Our Level 2 chargers will charge a car at up to 10.5 kW. This means that ...

How to start a charging session

Category: Charging basics...

The process is pretty straightforward: 1. Plug in the correction plug to your car's charge port. 2. Present payment to the payment reader when prompted. 3. After approved, the charging session should ...

Should I care about kWh and kW?

Category: Charging basics...

Maybe a little. You don't need to know the complete technical side of it. If you at least know the basics, you should be fine... Kilowatt-hour (kWh) is how energy is measured. Like how much energy you...