Why am I not getting the full power promised?
Our DC Fast Chargers will charge a car at up to 60 kW. This means that the charger will offer that much power to your vehicle.
Our Level 2 chargers will charge a car at up to 10.5 kW. This means that the charger will offer that much power to your vehicle.
Your car actually controls the charge rate. For fast charging, every car has a battery management system that will try to protect the battery by limiting the charging rate for many reasons, including battery temperature, ambient temperature, charge level of battery, etc.
The voltage of the car's battery can also impact the charge rate ... some cars won't even take more than 50 kW (a 2014 LEAF may approach 50 kW but never reach it) while some cars will take the full 60 kW (the Porsche Taycan, for example).