Articles in this category Quickest way to get things started The normal process is to plug in, then walk back to the charger and present payment. Here's a small workaround* to get the charger going a little faster by doing one less trip to the charger: Before y... Why am I not getting the full power promised? Our DC Fast Chargers will charge a car at up to 60 kW. This means that the charger will offer that much power to your vehicle. Our Level 2 chargers will charge a car at up to 10.5 kW. This means that ... How can I charge my Tesla vehicle using the DC Fast Charger? Our DC Fast Chargers have CHAdeMO and CCS connectors on them. Without a special (and expensive) connector, you will need to charge on our 48A Level 2 chargers using the J1772 adapter that came with yo... What to do if plug will not unlock or unplug from your car. Some cars have a “charger lock” feature to prevent people from unplugging. If you are unable to unplug your car after charging, we recommend the following: Turn off your car and lock/unlock the ca... Help! My Volkswagen won't disconnect! With some of the VW ID.4 models (and maybe others), we've seen an issue at the end of a charge session where the plug cannot be pulled from the car. There is a mechanical pin that slides one way to en... Charger keeps saying unavailable and Tesla dashboard says charging failed Sometimes the Tesla adapters can be touchy (both Tesla OEM and third-party). It can be tricky to get different standards to communicate. Here are some steps that may help. 1. Make sure you have the mo...