EV Trail EV Trail Support Knowledgebase
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Is there an app I need to download?

We really didn't want to require people to download an app just to fuel their car. And we didn't want to require and app or membership to get the best rate. For these reasons, there is no app. Just sh...
What payment types can I use?

We accept all major credit cards. The payment reader will accept both chip cards and traditional magnetic strip cards.
Why am I getting charged $40 for my short charging session?

You're most likely not. When you first connect your car and present payment, we authorize your payment method for an amount that will cover pretty much any charging scenario. Then, after your are done...
Why am I getting charged $40 three times for a session that never gave me any energy?

When you first connect your car and present payment, we authorize your payment method for an amount that will more than cover pretty much any charging scenario, usually $40. If there are technical iss...
Where can I join your Member Rewards Program to get the best pricing?

You can't. We don't think anyone wants another password or phone app just to get the best pricing. Our pricing is about the same as everyone else's special member pricing and you don't need to join, r...