Why am I getting charged $40 for my short charging session?

Category: Payment info...

You're most likely not. When you first connect your car and present payment, we authorize your payment method for an amount that will cover pretty much any charging scenario. Then, after your are done...

Charger keeps saying unavailable and Tesla dashboard says charging failed

Category: Advanced charging info...

Sometimes the Tesla adapters can be touchy (both Tesla OEM and third-party). It can be tricky to get different standards to communicate. Here are some steps that may help. 1. Make sure you have the mo...

Why am I not getting the full power promised?

Category: Advanced charging info...

Our DC Fast Chargers will charge a car at up to 60 kW. This means that the charger will offer that much power to your vehicle. Our Level 2 chargers will charge a car at up to 10.5 kW. This means that ...

Help! My Volkswagen won't disconnect!

Category: Advanced charging info...

With some of the VW ID.4 models (and maybe others), we've seen an issue at the end of a charge session where the plug cannot be pulled from the car. There is a mechanical pin that slides one way to en...